Legal Notice, Privacy Policy & Cookies


Data Identification

You are using the website which is owned by INNOVACARE, with the registered office in Juan Ramón Jiménez 43 St., 28036 Madrid (Spain) with CIF B87757191, registered in the Mercantile Register of Madrid in volume 35.636 Folio 130, Section: 8 Page: M-640481 Registration: 1 from now the HOLDER.
You can contact with the HOLDER by any of the following options:
Phone: +34 91 005 94 10


The purpuse of these conditions (from now Legal Notice) is to regulate the use of the web that belongs to THE HOLDER and which is public.

The access and/or use of this website attributes the condition of USER, who accepts, from said access and/or use, the general conditions of used reflected here. The aforementioned conditions will apply regardless of the general conditions of contract that, in their case, are mandatory.

Conditions of Website provides access to multitude information, services, programs or datas (from now, “the contents”) on the internet belonging to the HOLDER or their licensors to which THE USER may have access.

THE USER assumes the responsability for the use of the website. This responsability extends to the resgister that was necessary to access to some services or contents. In this register THE USER will be responsible for providing truthful and lawful information. As a result of this registration, the USER is provided with a password for which he will be responsible, promising to make diligent and confidential use of it.

The USER undertake to make an appropriate use of the contents and the services (for example: chat services, discussion fórums or newsgroups) that the HOLDER offers through the portal and with an enunciative but not limitative character, not use them to:

  • Incur in illicit activities, illegal or contrary to good faith and public order.
  • Disseminate content or racist, xenophobic propaganda, illegal pornography, terrorism propaganda or attack against human rights.
  • Cause damages in physical or logical systems of INNOVACARE S.L., its suppliers or third parties, introduce or disseminate computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage.
  • Try to access and, in this case, use the email accounts of other users and modify or manipúlate their messages.
  • Use the website or the information included for commercial, political or advertising purpose, especially in sending unsolicited emails.

The HOLDER reserves the right to withdraw all comments and contributions that violate respect for people dignity, that are discriminatory, xenophobic, racist, pornographic, that attempt against youth or childhood, order or public safety or that, in his opinión, are not suitable for publication. In any case, the HOLDER will not be responsible for the opinions expressed by users through forums, chats, or other participation tools.

Data Protection

Everything related to the data protection policy is included in the privacy policy document.

Contents. Intelectual and Industrial Property

All the intelectual and industrial right of the website belong to the HOLDER, also its contents (pictures, potos, sound, audio, video, software or texts; brands or logos, colour mixes, structure and design, selection of used materials, computer programs needed to for its use, access and uso,…) ownership of the HOLDER or its licensors.

All the rights reserved. The reproduction, distribution and public comunnication, including the provision function, all or part of this website contents, with comercial purposes in any support and for any technical way, are expressly prohibited in articles 8 and 32.1 second parraph, of the Intelectual Property Law, when its without the HOLDER authorization.

Exclusion of Guarantees and Liability

The USER acknowledge that the use of the website and its contents and services, its developed under its exclusive responsibility. Specifically, just to know, the HOLDER has not responsibility of the following situations:

a) The operational availability of the website, its services and contents and its quality and interoperability.
b) The purpose for which the website does the USER objectives.
c) The infringement of the current legislation by the USER or third parties and, particularly, the intellectual and industrial property rights owned by other persons or entities.
d) The existence of malicious codes or any other harmful computer element that could be caused by the user or third party´s computer system.
e) The fraudulent access to the contents and services by unauthorized third parties, or, in that case, the capture, elimination, alteration, modification or manipulation of the messages and communications of any kind that the third parties could do.
f) The accuracy, veracity, actuality and utility of the contents and services offered and the subsequent use made by the USER. The HOLDER will use all the efforts and reasonable elements to provide reliable and updating information.
g) The harms produced to the computer during the website access and the harms produced to the USERS when they have their origin in failing or desconnections in the telecommunications networks that interrupts the service.
h) The damages or disservices derive from circumstances that occured for incidental or forcé majeure.

In case there are forums, the use of this or similar spaces, it must be taken into account that messages which only reflect the opinion of the USER who sends them, are their unique responsible. The HOLDER in not responsible for the content of the messages which are send by the USER.

Modification of this Legal Notice and Duration

THE HOLDER reserves the right to carry out without prior notice the modifications it deems appropriate in its portal, being able to change, eliminate or add so many contents and services that are provided through it, such as the way in which they appear represented or located in its portal.

The aforementioned conditions will be legitimate based on their exposure and will be maintained until they are replaced for others duly published.


If includes links or hyperlinks to other Internet sites, the HOLDER will not exercise any type of control over said sites and contents. In any case the HOLDER will assume the responsability for the contents of links belonging to a third party website, and will not guarantee the technical availability, quality, reliability, accuracy, amplitude, veracity, validity and constitutionality of any material or information contained in any of said hyperlinks and other Internet sites. Likewise, the inclusion of this external connection will not mean association, fusion or participation with the connected entities.

Exclusion Rights

The HOLDER reserves the right to denegate or remove the access to the web and/or the services that it offers, without prior warning necessary, at its own request or from third parties, to the users who flout the content of this legal notice.


The HOLDER is after the default of this condition and also of any improper use of this Internet site, practicing all the civil and criminal actions that may correspond to the right.

Jurisdiction and Applicable Laws

The relationship between the HOLDER and the USER will be governed by current Spanish regulation. Disputes and claims arising from this legal notice wiil be resolve by the spanish courts and tribunals.

Youngers direct its services to users over 16 years. Children under this age are not allowed to use our services and, for this, they should not send us their personal information. We inform that if this happen, INNOVACARE S.L. will not be responsible for the consequences that may result from the breach of the notice that is in this same clause is established.


1. Responsible Identity


INNOVACARE S.L / CIF: B87757191 / Adress: Juan Ramón Jiménez 43 st., 28036 MADRID (SPAIN) / Phone Number: 91 0059410 / E-Mail:

Contact data of the delegate in data protection:

Seguridad y Privacidad de Datos S.L (FORLOPD)

2. Purposes of the Treatment

We treat your personal data with the following purposes:

  • Attend users requests.
  • Process users orders and deliver it on the estimate date.
  • Comercial relationship management.
  • Send comercial communications (for example, if you are subscribe to our newsletter).
  • Conduct quality surveys that allow us to evaluate our service.
  • Attend and resolve complaints and incidents.
  • Comply with the obligations established by law.
  • Understand the user's behavior within the web in order to detect possible computer attacks on our website. For these purposes, we use the statistical information prepared by the Internet Service Provider.
  • Also, if a product that requires graduation is acquired, the data of its graduation will be processed and stored in order to process the order correctly.

3. Place of Treatment

Your personal information are going to be treat in the European Economic Space, and they are not transferred out unless we are required to comply with the law.

4. Legal basis of the Treatment

According to your union with our organization, we go by:

  • The execution of a contract which it is part or application of the pre-contractual measures (The refusal to provide your personal data may lead to the impossibility of providing the requested service or managing the purchase of the product desire).
  • The consent that you have given to us in order to treat your information with the indicated purposes.
  • To comply with the legal constraint imposed by the legal system. For example, the obligation to provide tax information to the AEAT.
  • In our legitimate interest in protect our image, business and carrier: a) Avoiding attacks to our websites; b) Improving our services and your experience browsing and using the website.

5. Data veracity

The person who is interested vouches that the data provided are true, accurate, complete and up-to-date; undertakes to inform if there is any change in the information provided, using the authorized channels and indicated in point 8 of this policy. You will be responsible for any damage or disservice, both direct and undirect, that may result as a consequence of breach of this obligation.
In case the user provides the personal information from third parties, he declares that he has the consent of the interested parties and undertakes to transfer the information contained in this clause, exempting the organization from any responsability which come from the breach of this obligation.

6. Storage period

The personal data provided will be kept according to the following criteria:

  • The necessary time to comply with the purposes for which they were initially collected.
  • Once the data is no longer necessary for the specific treatment, it is rightly locked, for their provision for the public competent administrations, judges, courts or fiscal ministry during the prescription time for the actions that could derive from the relationship maintained with the client and/or the legally established conservation periods.

In relation with the personal data conservation periods, as appropriate, it is necessary to act according to some specific rules:

  • The Civil Code, in case of contractual obligations, we will keep your data between 5 to 15 years according to the article 1964.2 of the aforementioned legal body.
  • The Commercial Code, for commercial purposes, determines by article 30 the obligation to conserve the information (sent or received invoices, corrective invoices, tickets, bank documents, etc…) during 6 years.
  • The General Tax Law, according to the fiscal obligations, establishes in its article 66 to 70 the obligation to keep any document with fiscal significance during 4 years.
  • The other laws that are applicable in each Autonomous Community according to the assigned or concurrent autonomous competences which have state admission.

7. Data communications

Your personal information can be communicated to:

  • Public administration.
  • State security Forces and Bodies.
  • Banks or Financial Institutions.
  • Other companies belonging to the Group in order to attend their requests and/or manage the services engaged.

8. Rights

You have the right to access to your personal information, rectify it, delete it, oppose the treatment or limit it.

You can withdraw the consent you have given us at any time.

You can also request the portability of your personal information (as long as it is technically possible) and not to be the subjet of an automated decisión based on profiling (although we do not make automated decisions based on profilig and we do not make any kind of profiles).

In case you are not satisfied with the way we have treated your information, you have the right to complain.

You can exercise your rights by means of a written to INNOVACARE S.L. RGPD compliance unit, to the address: Juan Ramón Jiménez 43 St, 28036 Madrid (Spain) or for e-mail to:

In both cases you must provide a copy of your ID or any other equivalent document in order to prove your identity.

We will analyze your request and/or complaint in order to give you and answer and sabe the incident as son as possible.

If you still consider that your personal information has not been treated properly, you can make a complaint to the control authorities:


Cookies use

The website which is owned by INNOVACARE S.L., use cookies. The cookies are files which download in your computer when you access to some websites. The cookies allow the website, among other things, to store or to recover information about the USER´s or computer´s browsing, and they depend on the information they have and the way of the computer is used. Also, they improve the navigation, because they allow that the website offers to the USER information that can be interested for him/her based on the use of the website information.
In case you don´t want to receive cookies, please, set up your Internet browser, to delete your computer disk, block or alert you if it is installed.To continue without changes in the configuration of the cookies, simply continue on the website.

What kind of cookies use this website

  • Technical Cookies:
    These are the cookies which allow the user to browse the website or application and the use of different options and services that it has, for example, controlling traffic and data communication, identifying the session, accessing to parts with restricted access, remember the elements that make up an order, make the purchase process, make the subscription request or participate in an event, use the security element during the browse, preserve the contents for video or sound diffusion or to share them through social networks.
  • Customization Cookies:
    These are the cookies which allow the user to access o the service with some predefined general characteristics in function of a series of criteria in the user´s terminal, for example, the language, the type of searcher from which they access the service, the regional configuration from the one that access the service,…
  • Analyzation Cookies:
    These are the cookies which well treated by us or by third parties, allow us to quantify the number of users and perform a measure and a statistical analysis on the use of the services offered by the users. For this reason, we analyze your browsing in our website with the purpose of improve the products and services that we offer.
  • Publicity cookies:
    These are the cookies which, well treated by us or by third parties, allow us to manage in the most effective way the offer of the advertising space that the website has, adapting the content of the advertisement to the content of the requested service or to the use of our website. For this we can analyze your searching Internet habits and show you publicity related with your browsing profile.
  • Behavioral advertising Cookies:
    These are the cookies that allow the management in the most effective way, the advertising spaces that, in this case, the editor has included in the website or in the application, from which provides the requested service. These cookies keep information about the behavior of the users obtained through the continuous observation of the browsing habits, that allows to development of a specific profile to display advertising based on it.
  • Third parties Cookies:
    The website can use third parties services that, on behalf of Ohgafas, will collect information with stadistical purposes, the use of the website by the user and for offer other services related with the Website activity and other Internet services. In particular, this Website uses Google Analytics, a web analytics service offer by Google, Inc. with residence in the EE.UU and with headquarters in 1600 Amphitheatre Parkway, Mountain View, California 94043. For the provision of these services, they use cookies which collect information, including the user´s IP direction, that will be trasnmitted, processed and stored by Google in the terms set in the Website. Including the possible transmisión of this information to third parties for reasons of legal requeriment or when said third parties process the information on behalf of Google. (At this point the AGPD suggests including each third party cookies used and the data of said third parties. For obvious reasons in this model only Google has been included in the use of Analytics because it is the most widspread and common.) The USER accpets, for the use of this Website, the tratment of the information collected in the way and with the aforementioned purposes. And also acknowledges knowing the possibility of rejecting the treatment of such data or information rejecting the use of Cookies by selecting the appropriate configuration for this purpose in your browser. Although this option to block cookies in your browser may not allow full use of all the features of the Website.


The cookies we use do not stored personal information or any kind of information that can identify you, unless you want to register voluntarily in order to use the services we provide or receive information about promotions and interesting contends for you.
If you are browsing and continue on our Website, you are consenting the use of the cookies previously told, and in the conditions contained in this cookie policy. In case of disagreement, send an email to

How to block or delete the install cookies

You can allow, block or delete the cookies installed on your computer using the settings of the browser options. You can find information about how to do it, in relation with the more common browsers on the links below:


However, we inform you about the possibility that the deactivation of any cookie prevents or hinders the navigation or the provision of the offered services on the Website.


The Website which is owned by INNOVACARE S.L. can change this cookie policy according to the legal requirements. Or with the purpose of adapting this policy to the instructions dictated by the Spanish Agency of Data Protection.

For this reason, we advise users to visit it periodically. When there are significant changes on this cookie policy, we will communicate it to the users, on the website or by email to the register users.


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